Please explain

There is a catchphrase in Australia which addresses egregious mistakes and idiocies or being caught out in obvious lies.

It’s known as the ‘Please explain’, after the now-famous usage of said phrase during a televised interview, by an outspoken female politician of notoriously inflammatory, racist and extreme right-wing views*. She had not understood the interviewer’s use of the word ‘xenophobia’…

We nearly used it ourselves today.

Having all three greatly enjoyed our evening out at Dunwoody’s the other night, we thought we’d give it another go. The Husband jumped on the phone to make a booking for tonight, only to be told “we don’t accept dogs” when he did so. He pointed out that we’d had a dog with us only a few nights ago; had the policy changed? Apparently it had. We withdrew our booking. After a moment’s thought, I suggested we call back and speak to the duty manager for clarification, and perhaps a reason for the change.

Having given them a good review on Mouse’s blog, I was quite prepared to call them out for back-tracking. Mouse had behaved perfectly – better, in fact, than some of the younger guests. The other guests had liked him, and he had not caused any inconvenience to anyone.  Maybe I could go on TripAdvisor or Google and tell our story, because I always make a point of giving good reviews where they are deserved. Dog owners need to eat too, and well-behaved pets should not be excluded arbitrarily by whoever answers the phone because of a personal preference or faulty interpretation.

We got the duty manager. You’ll be happy to know that Dunwoody’s retains its shiny halo 🙂 Policy has not changed, and they do allow dogs in the outdoor dining area. All three of us will be there tonight for another sally into the delights of the menu.

Sometimes, you just need to gently ask “please explain?”…

 

*Please note that if you happen to agree with this politician’s views, I am not interested in entering into debate and reserve the right to deal with comments on the subject as I see fit.

24 thoughts on “Please explain

  1. Good u asked as is my policy at all times. Questions asked courteously should be answered in the same way and how can policies change in a matter of days !!!!
    If u hadn’t asked u wouldn’t be going back for dinner tonight… do ‘please explain’ worked well 🤗

    • katechiconi says:

      Well, this was what I thought! If Mouse had been a nuisance or had upset another customer in some way, I could see them changing their minds, but he lay still on his bed all evening like a lamb and got in no-one’s way. We weren’t about to do a Karen and start yelling, but we did feel some explanation was due, and someone more senior than the girl who took the original booking was the one to provide it. Good job, otherwise I really would have had to leave some kind of comment/ review, having been so nice about them just days earlier.

  2. Going Batty in Wales says:

    Top marks to Mouse for being so good and to you for checking with the manager!

    • katechiconi says:

      Mouse just curled up in his floof and looked cute, graciously accepting bits of our dinners. I think someone either overstepped her authority or failed to understand the policy correctly. Either way, no harm done.

  3. Marty K says:

    Glad you got another fine meal and Mouse got some snick-snacks. Sometimes policy shifts like a game of telephone from person to person within an organization. Glad you checked it out, as I’m sure that Mouse was and will always be the perfect gentleman while in a dining establishment.💗🐶🌈

    • katechiconi says:

      He’s quite happy to lie on his floof and accept ‘tribute’ from us, provided he’s been fed already and has a bowl of water nearby. He also graciously accepted strokies from a couple of small children without turning a hair. I can, however, conceive of some other doggos being a bit less placid and well behaved in that setting!

  4. nanacathy2 says:

    Well how bizarre, glad there was a happy ending.

    • katechiconi says:

      I can’t help feeling there was some hasty backpedalling on someone’s part after we’d called back. Maybe someone used a tad too much ‘initiative’…

  5. Sometimes people just make things up as they go along!

    • katechiconi says:

      Exactly my thought. You have to challenge illogical pronouncements. Often, you get the same illogic. Other times, you get a resurgence of common sense. The main thing is not to be a Karen about it.

  6. Glad you checked and got to go back for another nice dog friendly meal 😋
    It takes all kinds. All too often we’ve been told different stories depending on who we’ve spoken to. Most recently it was the place in Coffs who installed the drawers in the back of the ute. The G.O. originally spoke to the manager who said just call when you’re ready to come in. When the G.O. called late on a Friday afternoon, the staff member who answered said there was a 3 week wait. When he called on the following Monday morning to check, the manager booked him in for the Thursday.

    • katechiconi says:

      Yup. To me, it appears that often it’s the course of least exertion that’s taken. Rather than get up and go ask someone, or checking, they just fob you off. I’m done being fobbed off. I’ll be nice, I’ll be pleasant, but I won’t be fobbed.

  7. No argument from me on that subject. I fully agree with you. Very wise of you to call again and speak to a higher up on the subject. Here in the states, few places allow dogs but they allow very badly behaved children. I’d rather dine with the dogs. In Europe, by comparison (the last time I was there) dogs were welcome most places and always behaved better than even most adult Americans. I’m honestly often embarrassed by them. I also do not understand ‘xenophobia’. It makes no sense to me. I could rant on that subject for pages…but I won’t. 🙂 Enjoy your dinner out with Mr. Mouse.

    • katechiconi says:

      I can’t see the objection to dogs in outdoor areas. It can’t be a hygiene thing; the air is full of worse. I miss English pubs with a couple of doggos in front of the fire and another with his head on your foot… I have always enjoyed the fact that a racist politician literally didn’t know the *meaning* of the word ‘xenophobia’, although she understood the practise of it very well….

  8. cedar51 says:

    looks like “all ended well”

  9. Fab use of an asterisk and disclaimer there, Kate. x

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